DELIVERY, RETURNS & REFUNDS
Please note that whilst we will make every effort to ensure that stock levels online are correct, we do also trade from a bricks and mortar shop which may cause overlaps in sales. Should we have any problems fulfilling your order, we will contact you as soon as possible and offer the option of a replacement item, to proceed with the order without the unavailable item or to cancel the order. We apologise for any inconvenience this may cause.
We try to ensure our product descriptions are as accurate as possible. If you need any further information regarding any of our products then please contact us here. Please note computer monitors vary. Colours and contrast may differ slightly from those you see on your own computer screen
We currently only ship to the UK. UK customers spending over £40 will qualify for FREE Standard Delivery.
E-Gift Vouchers are sent digitally to the email address used to make the purchase, along with instructions of use. You can then forward the voucher on to the recipient for use. There are no additional shipping costs or processing fees. Please check your junk folder if you have not received your voucher, if it's not in there then just drop us a line here and we'll investigate!
Normally we aim to dispatch your order within 1-2 working days. Due to the current Coronavirus pandemic, we will only be sending out items once a week, or less often if it is not safe to do so. We will inform you if we are likely to take more than 7 days to dispatch your item, then please allow for delivery time depending on your selection at check out.
You will receive a dispatch email to let you know when your order is on its way to you.
We will use Royal Mail for up to small parcel size, and a courier for parcels over 2kg. Postage and packaging costs are based on the value and size of your order:
Orders under £40: Second Class/First Class
Large letter size £2/£3
Small parcel size £3.95/£4.95
Larger £6.50 (delivery est 3-5 working days from dispatch, please let us know if you need your order sooner and we can quote for a faster courier delivery)
RETURNS & REFUNDS
If you have changed your mind about your purchase, you have 14 days to return items for a refund. This does not affect your statutory rights for a full refund, repair or replacement if an item is proven to be faulty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging where applicable.
Please contact us at firstname.lastname@example.org for a returns form which can be sent within the package or digitally via email to the same address.
To return your product, you should mail your product to:
1-2 The Ginnel
Please note: we cannot refund gift vouchers or sale items.
To complete your return, we require a receipt or proof of purchase and a returns form. You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not be held liable for any items lost in transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow up to 7 working days for the refund to appear in your account.
Late or missing refunds (if applicable):
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please follow the returns process above.