All the stuff you need to know when shopping or working with us...
VISITING US IN STORE
Where is your brick and mortar store?
You can find us in Devizes town centre, just off the Market Place. We are situated down the alleyway 'The Ginnel' between Lloyds bank and Times Square Cafe.
What are your opening hours?
We are open from Monday to Saturday, 10am-5pm. These do/can change seasonally and at short notice as we are just a small team, but this doesn't happen often. On the approach to Christmas we are open 7 days a week.
What is the nearest car park to you?
There is a car park either side of us! One in the Market Place and West Central car park on New Park Street.
Can I order from you and pick it up in store?
Yes! We offer a FREE Click & Collect service from the Devizes store. Select the 'In Store Pick Up' option at the checkout and this will remove all postage costs. Click & Collect orders are usually ready within two hours - you will receive an email when it is ready for you. You can collect any time within our opening hours, Monday-Saturday from 10am-5pm.
How quickly will my order be dispatched if I order online?
Our standard turnaround time is 1-2 working days, however generally orders are picked, packed and posted the same day. Take a look at our Delivery & Returns policy for more information.
How much does shipping cost?
Our standard shipping rates vary depending on the size and weight of your order, and are as follows:
Just cards £1.00
Large letter £1.95
Small parcel £3.95
There is also the option to upgrade to first class, tracked and signed for services at the checkout. For more information head to our Delivery & Returns Policy
If I order online, can you post it directly to the recipient?
Of course! Just pop their name and address in the 'Shipping Address' section at the checkout. You can also add a gift note at no extra cost - just enter your message at the checkout, no card purchase necessary!
You say your products are all locally made - how local is local?!
Everybody's idea of 'local' is totally different, so we do try to stay away from this phrase as it's important for us to be transparent about who we are and what we offer. All of our products (except our gift bags!) are made in the UK.
A lot of our products are made in Wiltshire or its surrounding counties, however to allow us to offer the best variety of products and plenty of choice, we do work with people further afield too.
Do you sell gift vouchers?
We do! We have two options to choose from:
- E-Gift Voucher - for use online only. This will be emailed to you and can be sent on to the recipient from there. Please head over HERE to purchase an E-Gift Voucher or for more information.
- In Store Voucher - for use in our brick & mortar store only. Please contact us HERE or call us on 01380 720084 and we'll be happy to help.
RETURNS & WHOOPSIDAISIES
There's a problem with my order - what do I do?
We, of course, always hope that everything is hunky dory with your order, however we are only human and sometimes (very rarely!) we do make mistakes. Please contact us by email or phone within 48 hours of receiving your order and we will do whatever we can to help and/or rectify the situation. email@example.com or 01380 720084
I've received my order but it has arrived damaged - what do I do?
We're really sorry if your order has arrived damaged. Please send us an email within 48 hours of receiving your order. Please attach a photo of the damaged item to your email. Where possible, we will send a replacement or repair the item. In cases where this is not possible, we will issue you with a refund. firstname.lastname@example.org
What is your returns policy?
If you happen to change your mind about a purchase you've made from us, you have 14 days from the date of purchase to return it. Returns can be made in store or by post. For more information on returns, including which items are non-refundable, please refer to our Returns Policy.
SELLING WITH US
I've heard you showcase the work of small craft businesses, how does this work?
We operate on a Sale or Return or wholesale basis only. We do not offer a rent a shelf type service. Wholesale enquiries can be sent to us directly by email (email@example.com), for more information on Sale or Return please head over to the Sell With Us page.
Can I apply to sell with you at any time?
We usually open applications twice a year; once in January and once around June/July. To be amongst the first to find out when applications open, please sign up to our mailing list (do this on the bottom of any page on our website!)
I've sent you a message on social media about selling with you but I didn't hear back, does this mean it's a no?
Of course not! We get so many enquiries all the time so it's really hard to keep track and reply to all, and let's not even talk about the spam/junk folder! The best thing to do is as above, sign up to the mailing list and we'll let you know when you can apply, as well as provide all the information you need to help you decide whether we're right for you.